RETAINER
Ongoing Support
Nothing's on fire right now, but you want someone who knows your setup and picks up the phone when something comes up.
WHO IT'S FOR
Businesses That Want Someone On Call
WHAT YOU GET
A Person, Not A Helpdesk
APPROACH
Small Client List, Proper Attention
TIMEFRAME
Month-to-Month
You don't need a full-time IT person. You don't want a managed services contract with a company that puts you in a queue. You just want someone who knows your business, knows your setup, and picks up the phone when something goes wrong.
That's the retainer.
What It Looks Like
We keep the client list small on purpose — a handful of businesses at any time. That means when you call, you get someone who already knows your systems, your team, and your priorities. No ticket numbers, no hold music, no explaining your setup to a new person every time.
What's Included
A set number of support hours per month (typically 5)
Phone and email support during business hours
Monitoring and maintenance of critical systems
Software updates and subscription management
First point of contact for any technology issue
Vendor liaison — if something breaks and it's a vendor's problem, we deal with them so you don't have to
What's Not Included
We're honest about what this is and what it isn't. This is not a 24/7 helpdesk. Response times are reasonable but not instant. If you need round-the-clock coverage, we can help you find that, but it's not what Akenyx does.
Large projects (new system implementations, migrations, website builds) are scoped and quoted separately. The retainer covers the day-to-day.
No Lock-In
Month-to-month. If it's not working, you walk away. We'd rather earn your business every month than hold you to a contract.
